Terms & Conditions

Pricing
All prices quoted on www.witjuti.com are in Australian dollars & include 10% GST within Australia only. Customers ordering outside Australia are not subject to GST and this will be deducted from your order. Witjuti reserves the right to change prices at any time without notice.

Ordering
Online – this is the most popular, easiest and most efficient way to order. Your order will be processed through our secure payment facility powered by Stripe Credit Card or Paypal. You will receive an email confirmation once your order has been processed.
Email – you can submit your order via email to info@witjuti.com. List the items you wish to purchase and we will get back to you within 24 hours (or the next business day) with an invoice.
Phone – call us on                we will endeavour to take your call immediately or we will get back to you within 24 hours.

Payments
We accept payment via Credit card, Paypal and Direct Transfer for online orders. Orders will only be despatched once your payment is confirmed.

Availability of Stock
Occasionally it may occur that an item listed as available is in fact not in stock. We apologise if this occurs and we will contact you within 24 hours to arrange a refund, organise for your item to be placed on backorder, or to arrange for a suitable alternative for you.

Order process, Shipping and Insurance

We aim to process orders within 3 business days (Note: Our Business days are Monday – Friday 10am to 3pm)

Witjuti delivers worldwide. Parcels will arrive at most addresses between 2-4 business days after order has been dispatched. For SA & WA areas expect 4-6 days.

If you would like Express delivery you will be charged extra.

We use Australia Post Parcel Post, Express Post or EMS International Courier services for online orders.

If you require insurance on your parcel, please contact us at time of order for quote.

Returns and Exchanges

We offer a 100% Money Back Guarantee!

Witjuti would like you to be completely satisfied with your purchase. If for some reason an item is not what you expected you may return the item for a refund or exchange. Please note that freight charges will only be refunded or credited if the return is a result of our error.
An item will only be accepted for refund or exchange under the following conditions:

  • The item is unused, unworn and in brand new condition with original tags and labels attached:.
  • A copy of the receipt is included with the goods returned.
  • The goods are returned within 7 days of the receipt date
  • For exchange please email us to arrange at info@witjuti.com

Ineligible Items

Sale items are not eligible for refund or exchange. We do not accept returns on orders shipped out of Australia. All orders shipped out of Australia are final.
How to effect a return:

  • Please contact us immediately via email at info@witjuti.com stating your invoice number, why goods are being returned and your preference for exchange or refund.
  • Choose the new items you would like to exchange for so we can hold them for you.
  • You must return goods to us within 7 days of receipt and include your invoice using our Reply Paid service. 

Privacy

See our Privacy policy page.

Security
We do not collect or record any credit card information you may provide when purchasing products from this website. Your credit card details are processed through a secure online system powered by Paypal. Paypal uses the latest security measures and standards for e-commerce including SSL. For further information please visit www.paypal.com

Customer Service=
Please email us at info@witjuti.com with any questions 

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